FAQ (Annex B)

ANNEX B
FREQUENTLY ASKED QUESTIONS

Q1 : I have forgotten my password. What should I do?

Please refer to paragraphs 6-9 in Annex A.

Q2 : I have forgotten my username. What should I do?

The format of your user name is a combination of the first 5 characters of your Name, the last 4 digits and the letter of your NRIC/FIN/BC, e.g. (RACHE1234Z).

In rare cases, two or more students might share the same 10 characters. In such cases, their username may be affixed with a number, e.g. (RACHE1234Z_01).

If you are still not sure of your username, please approach your teacher.

Q3 : My account has been locked. What should I do?

Your account will be locked after 6 consecutive attempts to log in with an incorrect password.

Please call the SLS Helpdesk to unlock your account. You will need to answer the security questions to verify that you are the legitimate account holder.

Tel: (65) 6702 6513

Email: helpdesk@sls.ufinity.com

Operating Hours
Mondays ― Fridays: 9:00 am ― 9:00 pm
Saturdays: 9:00 am ― 3:00 pm
*Closed on Sundays & Public Holidays

Alternatively, you may approach your school’s SLS administrators to unlock your accounts.

Q4 : I used the “Password Reset Link Method” but I cannot find my password reset email. What can I do?

If you cannot see the email in your inbox, it may be in the spam or junk email folder.

Note: The URL in the email will expire within 20 minutes. If the URL has expired, go to the login page and select “Forgot Password” to try again.

Q5 : What are the Operating System and Browser Requirements for SLS?

The following are the recommended operating systems:

Windows laptop/desktop with Microsoft Windows 7 SP1 and later
Apple laptop/desktop with Mac OS X 10.9 and later
iPad with iOS 8 and later
Android tablet with Android 5 and later

SLS is accessible through the latest internet browsers (minimum: Internet Explorer 11, Google Chrome 51, FireFox 51 or Safari 7.1).

Q6 : Can SLS run on mobile phones?

You can access SLS from internet browsers installed on your mobile phones or equivalent devices. However, the system is currently not optimised for use on these devices.