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Instructional Guide Annex A



Step-by-Step Guide - Setting up the PG Mobile App


Step 1 – Setup your SingPass and 2FA 

  • SingPass and 2-Factor Verification (2FA) is required to access the PG App. 
SingPass is available to all Singapore Citizens and Singapore Permanent Resident parents. If you have not yet registered for SingPass, or 2FA, please visit the SingPass website to do so. If you are not a Singapore Citizen or Singapore Permanent Resident (PR), you may also visit the SingPass website to find out if you are eligible for SingPass.

  • You may also scan the QR codes below to access the respective portals

Singpass2FA
Singpass.png2FA.jpg

Step 2 – Download the Parents Gateway Mobile App
  1. Open the Apple App Store or Google Play Store app on your mobile phone.
  2. Search for the ‘Parents Gateway’ mobile app
  3. Download and install the app onto your phone.
  4. Enable ‘Allow Notifications’ to receive push notifications.
Note: Supported OS Versions - Android 6.0 or later & iOS 9.1 or later
You may also scan the QR codes below to access the respective portals

AndroidiOS
Android.pngiOS.png



Step 3 – One-Time On-boarding

Parents Gateway Login SingPass.jpg






1.    Tap on “Log in with SingPass”











Login SingPass Page.jpg






2.    Log in with your SingPass (2FA)











Retrieve children information.jpg





3.    Tap on “Retrieve” to retrieve your child(ren)’s information.











Registration Completed.jpg





4.    Tap on “Done” to complete the registration process.











Children School Notices.jpg





5.    You should see your child(ren)’s school announcements and activities.